The Australian arm of leading international bookmaker, Ladbrokes, sought Digital Fuel Marketing to acquire high volume, quality bettors at a competitive cost-per-acquisition. As such, Digital Fuel advised Ladbrokes on running Full Page Display in tandem with their current digital channels, to synergise Ladbroke's marketing strategy.
Ladbrokes required an uplift in their active Australian sportsbook bettors. After careful analysis of Ladbrokes current digital marketing mix, Digital Fuel identified Full Page Display as an essential channel to facilitate the higher-funnel activities of the brand to drive customers to convert.
Unconventionally, the team saw the opportunity to concurrently utilise this channel as a direct response tool, which meant Digital Fuel would be measured on their ability to deliver first-time depositors at rates competitive with Ladbrokes' direct response channels.
The key issue faced by Ladbrokes was how to diversify their digital reach to acquire new customers at a high volume, whilst keeping their cost-per-acquisition low. Digital Fuel responded by providing a non-conventional solution, advising Ladbrokes to engage in performance campaigns on a non-direct response channel.
The team challenged the traditional nature of Full Page Display by testing this channel's ability to act as an acquisition tool rather than it's historical use in branding and awareness.
Ladbrokes provided the team with a range of landing page variations, promoting their strongest acquisition offers for new customers. From this, Digital Fuel were able to simultaneously leverage their knowledge of the Ladbrokes brand, alongside their expertise with the Display landscape to tailor a bespoke targeting strategy to drive new bettors.
Digital Fuel continuously tested landing page and offer variations, alongside targeted segments and traffic zones, to optimise data based on which campaign aspects resonated the strongest with their key segments.
As timeliness is key for this channel, consistent optimisation involving day-parting, up-weighting of bids, and round-the-clock maintenance have been key to ensuring a proactive approach in converting customers during high-acquisition periods.
Through consistent campaign optimisation and thorough knowledge of the betting and digital environment in Australia, Digital Fuel has consistently driven extremely strong results, proving Full Page Display's role as extremely important to Ladbrokes' digital acquisition strategy. Not only has this channel been essential in boosting branding and consideration efforts, it's ability to provide high volume conversions inline with conventional direct response channels is astonishing.
These results continue to improve year on year, whereby October's 2016 Spring Carnival campaign saw an amazing 73% increase in first depositors, whilst operating at an impressive 52% reduction in cost-per-acquisition. Digital Fuel has continued to surpass Ladbrokes' expectations.
We've had a long-standing relationship with Digital Fuel for a couple of years now & the results have been outstanding! They've played a key part in our digital acquisition strategy.